FAQs

[woodmart_title align=”left” css=”.vc_custom_1550903691784{margin-top: 6vh !important;}” subtitle=”Delivery Policy” after_title=”7 days/week, 365 days/year” title=”Delivery Days”][woodmart_title align=”left” css=”.vc_custom_1550903703302{margin-top: 6vh !important;}” after_title=”10am to 8pm Pacific Standard Time” title=”Delivery Hours”][woodmart_title align=”left” css=”.vc_custom_1550903723955{margin-top: 6vh !important;}” after_title=”$25 for Grocery delivery. $35 for Alcohol delivery. $40 for a combination of both grocery and alcohol delivery within the same order. This service fee includes shopping, unpacking your order and putting your groceries away in your home or vacation property.” title=”Delivery Fee” subtitle=”Fees”][woodmart_title align=”left” title=”Sales Tax” css=”.vc_custom_1550903750899{margin-top: 6vh !important;}” after_title=”Some taxes may apply. Canadian taxes are 5% (GST), British Columbia provincial taxes are 7% (PST) and liquor taxes are 10%.”][woodmart_title align=”left” title=”What types of payment do you accept?” css=”.vc_custom_1550903763840{margin-top: 6vh !important;}” after_title=”We accept Visa or MasterCard. You can determine which method you wish to use during the checkout process. All orders must be prepaid prior to delivery.” subtitle=”Payment Policy”][woodmart_title align=”left” title=”My credit card got denied – I double checked the number and expiration date, and I know for sure there is enough credit on my card. What gives?” css=”.vc_custom_1550903785989{margin-top: 6vh !important;}” after_title=”If you entered in the number and the expiration date correctly, your card may have been denied because the billing address you supplied us with does not match the address on file with your credit card company. Some credit card companies will not authorize the transaction unless we have the correct address – it’s for your own security.”][woodmart_title align=”left” title=”Can I change my order after it has been placed?” css=”.vc_custom_1550903807740{margin-top: 6vh !important;}” after_title=”If you wish to change an order, log into your account or contact us via email with the items you would like to change (add or delete) at least 24 hours prior to your scheduled delivery time and we will make adjustments on your credit card.”][woodmart_title align=”left” title=”How do I cancel an order?” css=”.vc_custom_1550466648090{margin-top: 6vh !important;}” after_title=”Canceling an order can be completed by logging in to your account or by contacting us via email and stating your name, order number, and request for cancellation. Orders need to be cancelled 24 hours prior to your delivery date. If it is later than that a $20.00 cancellation fee will be incurred. Due to health regulations, we cannot accept returns on any groceries once they have been delivered.”][woodmart_title align=”left” title=”How can I contact you?” css=”.vc_custom_1550903824039{margin-top: 6vh !important;}” after_title=”The easiest way to contact us is by filling out our contact form or by calling 604-907-7771 between the hours 10 AM – 8 PM Pacific Standard time. We receive this form immediately and will respond as quickly as possible. Please visit our contact us page for other methods of contacting us.”][woodmart_title align=”left” title=”What days and times do you deliver?” css=”.vc_custom_1550903862733{margin-top: 6vh !important;}” after_title=”We deliver daily to all of Whistler. Your items will be delivered to your room and put away prior to your arrival, OR if you are already here between the hours of 10am to 8pm. We are proudly serving all hotels, condos, resorts and home to homes throughout Whistler, from Function Junction to Wedgewood neighborhoods.” subtitle=”General Questions”][woodmart_title align=”left” title=”Can I place additional orders once I arrive at my vacation destination if I don’t have access to a computer?” css=”.vc_custom_1550466096775{margin-top: 6vh !important;}” after_title=”We will accept additional orders for next day delivery via email info@localhost by Noon and we will deliver your order between 10am to 8pm the next day. If you do not have a computer with you please check with your hotel’s front desk and they will direct you to one, or you can call us at 604-907-7771.”][woodmart_title align=”left” title=”What is your delivery range?” css=”.vc_custom_1550903987751{margin-top: 6vh !important;}” after_title=”We deliver to all of Whistler. Your order will be promptly taken care of and have it stocked in your room prior to your arrival OR while you are out enjoying the village/mountain, between the hours of 10am to 8pm.” subtitle=”Delivery”][woodmart_title align=”left” title=”Can I order the same day I want it delivered?” css=”.vc_custom_1550904016118{margin-top: 6vh !important;}” after_title=”Yes, we delivery same day, subject to the availability of our drivers. Next available delivery dates and times are listed on the checkout page.”][woodmart_title align=”left” title=”What if I am not there during the delivery time?” css=”.vc_custom_1550466849091{margin-top: 6vh !important;}” after_title=”No need to worry and we work with local hotels, property managers and resorts to ensure your order is delivered and put away in a timely manner while you are out enjoying Whistler. For full grocery service, please provide us with your hotel name, room number, flight and estimated time of arrival. If it’s a Home delivery we do require access to the residence so deliveries are not left outside. An additional $25 re-delivery fee will be applied to your credit card for any grocery deliveries that don’t have someone available to receive the groceries on the first delivery attempt, where no house access was provided.”][woodmart_title align=”left” title=”Do you only deliver to vacationers?” css=”.vc_custom_1550904043077{margin-top: 6vh !important;}” after_title=”No. We serve all of Whistler’s Hotels, Resorts, Condos and Residential Homes.”][woodmart_title align=”left” title=”What if I am missing an item?” css=”.vc_custom_1550904112308{margin-top: 6vh !important;}” after_title=”If you are missing an ordered item please contact us immediately at (604) 907-7771 this is a Whistler number so if you are using a cell phone you may need to add a 1 and 604 when dialing. We will locate the item and bring it to you as soon as possible. After 24 hours, we can no longer be responsible for missing items. We “triple check“ all orders when they are picked up, packed and before they are delivered. It is extremely important for us to know if we made any mistakes so we can fix them immediately.” subtitle=”Customer Service”][woodmart_title align=”left” title=”How do I contest a charge on my credit card?” css=”.vc_custom_1550904130507{margin-top: 6vh !important;}” after_title=”If you feel there is an incorrect charge on your credit card, please contact us immediately. We will work with you to identify the charge and settle any issues quickly and to your satisfaction.”][woodmart_title align=”left” title=”There is a problem with my groceries, what should I do?” css=”.vc_custom_1550904155667{margin-top: 6vh !important;}” after_title=”We handle all customer complaints seriously. Please contact us immediately at 604-907-7771 if you have any concerns about your groceries. We require you to contact us within 24 hours if you feel an item is missing. Our business rests entirely on delivering the highest quality of groceries in a timely manner so we always want to know if you are unhappy with your order.”][woodmart_title align=”left” title=”Do you have a minimum order amount?” css=”.vc_custom_1550904248823{margin-top: 6vh !important;}” after_title=”There are no minimums. However, a delivery fee is added to every order regardless of the size of the order.” subtitle=”Grocery Questions”][woodmart_title align=”left” title=”How do I know my groceries are fresh?” css=”.vc_custom_1550904264433{margin-top: 6vh !important;}” after_title=”We check each item for an expiration or pull date to make sure that you are only receiving the best possible quality item.”][woodmart_title align=”left” title=”How do you select your groceries?” css=”.vc_custom_1550904521902{margin-top: 6vh !important;}” after_title=”Our team understands the importance of quality when selecting your groceries. You can rest assured, when we shop for you, we only select the freshest items as though we were shopping for our own families. “][woodmart_title align=”left” title=”Where do your groceries come from?” css=”.vc_custom_1550904561498{margin-top: 6vh !important;}” after_title=”We currently shop at a number of local grocery stores and specialty stores in the area. Our goal is to offer you a large selection of groceries. “][woodmart_title align=”left” title=”What do you do if an item is out of stock?” css=”.vc_custom_1550904624070{margin-top: 6vh !important;}” after_title=”We attempt to obtain every single item on your list. At times, the item (s) you choose may be out of stock in the store. If this is the case, we will make every effort to find a suitable replacement. If we can’t, we will let you know and refund you the item(s). “][woodmart_title align=”left” title=”I want an item that is not in your list, what do I do?” css=”.vc_custom_1550904648907{margin-top: 6vh !important;}” after_title=”We will be more than happy to add any groceries you suggest and do our best to acquire it for you. At the end of your order please add those items not found on our site in the “special services” section and we will contact you about their availability.”][woodmart_title align=”left” title=”What is your alcohol policy?” css=”.vc_custom_1550904671325{margin-top: 6vh !important;}” after_title=”Alcohol, Beer, Wine and Spirits delivery can be included with your grocery order. 2 pieces of identification (1 must be a photo, government issued ID). Identification will be checked at delivery. (Canada law states you must be 19 years of age to purchase alcohol).”][woodmart_title align=”left” title=”What is your tobacco policy?” css=”.vc_custom_1550904824987{margin-top: 6vh !important;}” after_title=”Tobacco products can be included with your grocery order. ID will need to be checked at delivery. (Canada law states you must be 19 years of age to purchase tobacco products). Please email info@localhost to request tobacco products.”][woodmart_title align=”left” title=”Do you sell or trade my personal information?” css=”.vc_custom_1549325140956{margin-top: 6vh !important;}” after_title=”ABSOLUTELY NOT! We value your privacy and ensure your information is protected and only used internally to improve your experience. Your information can only be accessed when you sign in or by request.” subtitle=”Security & Privacy”][woodmart_title align=”left” title=”How do I know my order is secure?” css=”.vc_custom_1550904852574{margin-top: 6vh !important;}” after_title=”At Whistler Delivery Service, we want you to feel safe while shopping with us. That’s why we use Square for our credit card processing. Square is a trusted provider of Internet infrastructure services for the networked world. Millions of times each day, its SSL, identity and authentication, and domain name services allow companies and consumers all over the world to engage in trusted communications and commerce.

Square verifies our address and business standing for your comfort. In addition, they encrypt all of your personal information, including name, address and credit card number, as it is submitted to our Web server. Once received, your personal information is stored in our secure data center.”][woodmart_title align=”left” title=”Can I give you feedback/suggestions?” css=”.vc_custom_1549325289521{margin-top: 6vh !important;}” after_title=”Definitely! Your suggestions are what will make our business better. We love to hear what you have to say about any facet of our business and encourage you to let us know any thought you have about Whistler Grocery Delivery. Send any comments, suggestions, or feedback to us. info@localhost
Thank you for your time and we look forward to serving your needs. Now it’s time to look forward to your vacation in Whistler.”][woodmart_title align=”left” title=”Our Privacy Policy” css=”.vc_custom_1549325366510{margin-top: 6vh !important;}” after_title=”Your privacy is important to us here at Whistler Grocery Delivery. We want to make you feel comfortable and secure while shopping in our store. This privacy policy explains the types of information we gather, how it is protected, what we do with it and how you can correct or change information. By shopping at WhistlerDelivery.ca, you are accepting the practices described in this privacy policy.
What Personal Information is collected and how?
When you register with Whistler Grocery Delivery, you provide us with your name, billing and delivery addresses, e-mail address, telephone number, and credit card account number and expiration date. You select a username and password allowing you access to the Whistler Grocery Delivery service. Your password will be kept strictly confidential to prevent unauthorized use. While using the Whistler Grocery Delivery service, you may give us special shopping and delivery instructions, which we store and use to pick and deliver your order to your specifications.
Whistler Grocery Delivery also receives and stores certain types of information whenever you interact with us through the use of “cookies.“ Cookies are identifiers transferred to your computer’s hard drive through your Web browser which enable our systems to recognize your browser and to provide you with certain shopping features. These “cookies“ allow us to give you customized and personalized service and helps us identify ways to improve your shopping experience. Cookies are also used to help us track responses to messages sent on behalf of our advertisers so that Whistler Grocery Delivery may aggregate such information and report results to them. If you choose to reject or disable cookies, you will be unable to use those Whistler Grocery Delivery Services that require the use of such cookies.
How does WhistlerDelivery.ca use your information?
Whistler Grocery Delivery uses your information to enhance and personalize your shopping experience. Whistler Grocery Delivery does not release personal information about individual customers (such as name, address, e-mail address, credit card information) to third parties, sell or rent lists of customers or use information about individual customers except to provide our service or as described below.
Aggregated Information. WGD may use aggregated information regarding its customers and usage of the WGD service (such as customer demographics and traffic patterns) and disclose such aggregated information to advertisers, partners and others for various purposes.” subtitle=”Privacy”][woodmart_title align=”left” title=”Third Party Service Providers” css=”.vc_custom_1549325606767{margin-top: 6vh !important;}” after_title=”WGD may employ other companies and individuals to perform certain functions such as processing credit card payments and analyzing data. They may have access to personal information to perform their functions.
We will never send you information or offers from other companies or organizations.
Sale of Business. WGD may transfer Customer Registration Data and other personal information in connection with the sale of WGD or the sale or transfer of its business operations in your geographic area to a third party provider of grocery ordering or delivery services who agrees to be bound by this Privacy Policy until you consent that such information will be governed by the policies and terms of such third party provider.
Enforcement of Agreement or Compliance with Law. WGD may use or disclose personal information when WGD believes it is appropriate to enforce this Agreement, to protect the rights, property or safety of WGD or its users or to comply with the law.
How may you change or remove your personal information?
You may at any time review and change your personal information stored by Whistlerdelivery.ca by accessing the My Account page at Whistlerdelivery.ca. You may also request that WGD permanently remove all personal information stored by WGD at any time by delivering notice requesting such removal. Upon such request, WGD will remove all such information and will not thereafter use personally identifiable information about you in any way. Such request will automatically terminate your service.”][woodmart_title align=”left” title=”Site Security” css=”.vc_custom_1549325649443{margin-top: 6vh !important;}” after_title=”At Whistlerdelivery.ca, we want you to feel safe while shopping with us. That’s why we encrypt all of your personal information, including name, address and credit card number, as it is submitted to our Web server. Once received, your personal information is stored in our secure data center.”]